Lion Elastomers operates in a highly complex and demanding IT environment, requiring advanced support across infrastructure, networking, and system administration.

Over the years, their internal IT team needed reliable, high-level support to assist with:

• Complex network configurations and troubleshooting
• Major infrastructure transitions and system migrations
• Staffing gaps and evolving technical demands
• Cost management across enterprise systems

In addition, their environment required more than basic help desk support, it demanded deep technical expertise and a true collaborative partner.

"Our environment is really complex and challenging you need more than just standard IT support."

MIS Technology Group began supporting Lion Elastomers as a trusted partner. Initially providing advanced networking support and quickly becoming a go-to resource for higher-level IT needs.

As the relationship grew, MIS transitioned from supplemental support to a fully integrated extension of the internal IT team.

MIS worked side-by-side with internal staff, contributing to major initiatives, assisting with strategic decisions, and stepping in whenever additional expertise or bandwidth was needed.

"We work side by side. They're not just a vendor, they're an extension of our team."

MIS played a critical role in several high-impact initiatives, including:

Facility Migration Support

When Lion Elastomers relocated operations, MIS provided hands-on assistance to help successfully move and re-establish their IT infrastructure.

Domain Consolidation Project

After years of stalled progress, MIS stepped in to help complete a complex domain merge between systems.

"We had been trying to finish that for years. MIS stepped in and helped us finally get it done."

Their team worked collaboratively, testing, troubleshooting, and executing tasks alongside internal staff to ensure success.

One of the most significant projects involved migrating a large server environment away from VMware due to rising costs.

MIS supported:

• Network configuration and setup
• Migration planning and execution
• Real-time troubleshooting during implementation

The result:

"We moved nearly 200 servers in about a week."

MIS team members worked evenings and weekends to ensure the migration was successful, minimizing downtime and accelerating deployment.

What sets MIS apart is their ability to operate as a true peer-level partner, not just a service provider.

Their team collaborates directly with internal IT leadership, sharing knowledge, validating decisions, and providing guidance without condescension.

"They explain things clearly. You're not just another user, they meet you where you are."

"We learn from them, and they learn from us. It's not one-sided."

"They've helped me grow into my role. I couldn't do this job without them."

Unlike traditional MSPs that focus on basic ticket resolution, MIS delivers high-value, strategic support.

"They're not just resetting passwords. They help you improve your entire environment."